Terms and Conditions
Placing an order
Doca Pet uses PayPal’s secure payment system to process your order. If you would prefer to order by phone, please contact us. We make every effort to maintain inventory to fill orders as quickly as possible, however occasionally an item(s) may become oversold and result in backorder. We will ship the available portion of your order and ship the backordered item(s) as they become available. Please understand that new introductions may take 60 days or longer to become available for shipment.
Cancelling An Order
We process orders immediately after they are placed, and we may not be able to modify or cancel your order. Please contact us at firstname.lastname@example.org or 312.493.7707 to speak to someone (e-mail works best).
Docapet.com is required by law to charge appropriate sales tax for orders that ship to addresses within the state of Illinois. Illinois sales tax 10.25%.
Shipping Your Order
For an additional fee of $25.00, we will process your order for shipping within one business day pending product availability. Expedited shipping may also be available at an additional cost. Please contact us for details and pricing.
Doca Pet has partnered with FedEx to provide the fastest and most reliable shipping options available. All in-stock orders are sent out within 3-5 business days after credit card approval. Once your order ships you will receive a confirmation email with your FedEx tracking number. We are unable to ship to PO BOX, APO and FPO addresses at this time.
FedEx Ground Shipping – delivery within 3 to 6 business days depending on location. Within the continental US, standard FedEx ground charges will apply.
International shipping – Please contact us on international orders. Any taxes or duties on international orders are the responsibility the buyer. If your order was shipped incorrectly or any other problem occurred, please contact us.
Any product that is received with defect in material or workmanship may be returned for exchange within 3 days of receipt. Please return the item in its original unused condition and in the original packaging. Pleae contact customer service prior to returning. A replacement will be shipped out immediatley. Any product that is received with visible damage must be noted by the delivery service upon receipt. Any concealed damaged must be reported to our customer service department within 3 days of receipt.
We cannot accept returns for any reason without a Return Authorization issued by our customer service department. All returns for reason other than defect or damage, are subject to a 25% restocking fee plus all freight charges. Please be aware that we cannot be held responsible for any damage that is caused by you or an animal companion to any product. We cannot honor return or exchange for any merchandise that has been used, or is not in its original, new condition.
Please contact us for return instructions.
Doca Pet warrants to the original purchaser all products to be free from defect in material and workmanship. No warranty is given or implied for durability of use or longevity as use conditions vary greatly. Doca Pet shall be held harmless from all damages and injury resulting from the use of our products.
From time to time there may be information on our Web Site or in our catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Doca Pet reserves the right to correct errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).